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General Booking Guidelines

  • Check Your Travel Details: Please verify your travel date, time, and other details to ensure timely arrival.
  • Changes & Cancellations: Any changes or cancellations must be made at least 72 hours before departure. Please note that such changes are subject to the airline’s fare rules, penalties, and other applicable charges.
  • Name Matching: Ensure that your first and last names, as well as the spelling, exactly match the information on your government-issued photo ID. Name changes are not allowed once the ticket is issued.
  • Non-Transferable & Non-Refundable Tickets: Tickets are non-transferable and non-refundable once the flight departs.
  • Payment: Full payment is required to confirm your booking. If your credit card is declined during payment, the transaction will not be processed, and the booking will not be guaranteed. You will be notified by email within 24 hours if this occurs.
  • No-Show Policy: Tickets are void if you fail to show up before departure. There will be no refunds for no-shows or for partially used flights.
  • Arrival Time at the Airport: Please arrive at the airport at least 3 hours before departure to allow for check-in, which must be completed at least 60 minutes before your flight.
  • Schedule Changes: We are not liable for any refunds due to schedule changes. Always confirm your flight details with the airline 48 hours prior to departure.
  • Meals, Miles, & Special Services: Meal requests, frequent flyer miles, and special services are subject to availability and the airline’s terms and conditions.
  • Multiple Airlines: If you are traveling on separate tickets with different airlines, please review the policies of each airline, as they may differ in terms of baggage, cancellation, and other fees. You are responsible for adhering to each airline’s rules.
  • Travel Documents: We are not responsible for issues related to insufficient travel documents or if you are denied entry or transit into a country.
  • Booking Discrepancies: We are not liable for discrepancies or issues arising from booking errors.
  • Infant Travel: Some airlines do not permit infants under 7 days old. Please confirm directly with the airline before booking.

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